FAQ

Q: How much storage will I need?
A: It all depends on the amount of events you plan to shoot and how you would like to manage your account. If you shoot about 10 events and upload around 1000 files at 2 megabytes a piece you will need around 20 gigabytes of storage. This means the Portrait Plan will work for your needs.

Q: When should I upgrade to the Event Plan?
A: If you shoot more than 12 events a year and make over $10,000 a year in sales you will make more money by using the Pro Image Event Plan.

Q: Can I delete images or events to save storage space?
A: You can delete your images and events as you see fit. However, we encourage you to leave your events up through the holidays as that will be the majority of your sales.

Q: Can I upload smaller resolution files to save space?
A: You can upload any file size you like under 50 megabytes. If you decide to do this you will need to upload a higher resolution file when an order is placed.

Q: What are your support hours?
A: Our normal support hours are Monday through Friday 8 am to 8 pm. However, we will often check email support questions outside of these hours and on the weekends.

Q: Is my plan month to month or do I have to commit to a year membership?
A: All plans are month to month. We feel you will be completely satisfied with our system but we do not want to trap you into something you are not happy with should you feel this system is not for you.

Q: How are taxes taken care of?
A: We will pay all sales taxes for you for orders shipped within the state of Colorado so you don’t have to pay any sales tax on your orders.

Q: When can I expect a check for my income on sales generated?
A: Income is deposited into your checking account or credited to a credit card within the first week of each month.

Q: Do I have to pay revenue share fees on discounted orders.
A: Revenue share fees are calculated by taking the total sales of prints (not including sales taxes and shipping) minus the discount. Example if you make $100 on an order and discount 10% you will make $90 and the revenue share is based on that $90.

Q: Who pays for shipping?
A: Your clients pay for shipping according to the type of shipping they select.

Q: How fast are orders completed and shipped out?
A: Orders are normally printed and shipped within 3 days of the time we receive the order if there is a special print size or special order it may add a few days to the process.

Q: How do I know my clients received their prints?
A: Standard shipping is USPS Priority Mail. This does have a limited tracking system letting us know if the order was delivered, 99% of orders arrive at their destination. If for some reason it does not we will re-print and re-ship at no additional cost to you or your client.

Q: My question is not on this list how do I submit a question?
A: Click on the contact us page at the top and we will answer your questions within 24 hours.